Shipping policy

Shipping Policy

Every order at Hollow Pine Home ships free within the United States. We currently ship to all 50 states, Washington D.C., and U.S. territories. We do not ship internationally at this time.

Processing time

Orders are processed within 1-3 business days (Monday through Friday, excluding U.S. holidays). You will receive a confirmation email when your order is placed and a second email with tracking once it ships.

Delivery estimates

Most of our products ship from a U.S. warehouse and typically arrive within 3-7 business days after processing.

A few items are made to order or ship from our overseas partner warehouse. These are marked "Please allow extended delivery time for this item" on the product page and typically arrive within 10-20 business days after processing. If an order contains both types of items, they may arrive in separate packages.

Delivery estimates are not guarantees. Carrier delays, weather, and peak-season volume can add time, and we appreciate your patience.

Tracking

Tracking numbers are emailed as soon as a shipment is created. Tracking information can take 24-48 hours to update after the label is generated.

Address changes

Please double-check your shipping address at checkout. If you need to change it, email us right away at parrfulfillment@gmail.com. We can usually update an address before the order ships, but we cannot redirect a package once it is with the carrier.

Lost, delayed, or damaged packages

If your tracking shows no movement for 10 business days, or your package arrives damaged, contact us at parrfulfillment@gmail.com with your order number (and photos, if damaged). We will work with the carrier and send a replacement or issue a refund.

Questions

Email parrfulfillment@gmail.com and we will get back to you within one business day.