Refund policy

Return and Refund Policy

We want you to love what you ordered. If something is not right, here is how returns and refunds work at Hollow Pine Home.

30-day returns

You may return most items within 30 days of delivery for a refund. To be eligible, the item must be unused, in its original condition, and in its original packaging with all accessories and controllers included. Blankets and textiles must be unwashed and unworn.

How to start a return

Email parrfulfillment@gmail.com with your order number and the reason for the return. We will reply within one business day with return instructions and the correct return address. Please do not send items back to the address on the package without contacting us first, as returns sent to the wrong location cannot be refunded.

Return shipping

If an item arrives damaged, defective, or is not what you ordered, we cover return shipping and will send a replacement or a full refund, whichever you prefer. For all other returns (change of mind, wrong size or color chosen), the customer is responsible for return shipping costs.

Refunds

Once we receive and inspect your return, we will email you to confirm approval. Approved refunds are issued to your original payment method within 5-10 business days. Original shipping is free, so there is nothing to deduct.

Damaged or defective items

Please inspect your order on arrival. If anything is damaged, defective, or missing, email us within 7 days of delivery with your order number and photos so we can make it right quickly. Heated products (blankets, mattress pads, heating pads, warmers) that stop working under normal use within 30 days of delivery will be replaced or refunded.

Exchanges

The fastest way to get a different size or color is to return the original item for a refund and place a new order.

Cancellations

Orders can be cancelled for a full refund if you email us before the order ships. Once an order has shipped, it must be handled as a return.

Non-returnable items

Items that have been used, washed, or damaged after delivery, and items returned without prior authorization, cannot be refunded. Final-sale items, if marked as such on the product page, are not eligible for return.

Questions

Email parrfulfillment@gmail.com and we will help.