Refund policy

Refund Policy

We want you to love what you ordered, so please read this policy before you buy. All sales at Hollow Pine Home are final. We do not accept returns or exchanges for change of mind, wrong size or color chosen, or items that simply did not suit your space. Please check sizes, colors, and product details on the product page before ordering, and email us at parrfulfillment@gmail.com with any questions first; we reply within one business day.

Damaged, defective, or incorrect items

If your order arrives damaged, is defective, or is not what you ordered, we will make it right at no cost to you. Email parrfulfillment@gmail.com within 7 days of delivery with your order number and clear photos of the item and packaging. Once confirmed, we will send a replacement or issue a full refund to your original payment method, whichever you prefer. You will not need to ship anything back unless we specifically ask.

Heated products

Heated blankets, mattress pads, heating pads, wraps, and warmers that stop working under normal use within 30 days of delivery are covered under the same process: email us with your order number, photos or a short video, and a description of the issue, and we will replace or refund it.

Lost or missing packages

If your tracking shows delivered but the package did not arrive, or tracking shows no movement for 10 business days, contact us and we will work with the carrier to resolve it and send a replacement or refund.

Cancellations

Orders can be cancelled for a full refund if you email us before the order ships. Once an order has shipped it cannot be cancelled or returned.

Refund timing

Approved refunds are issued to your original payment method within 5-10 business days.

Questions

Email parrfulfillment@gmail.com and we will help.